OTF, LLC (abbreviated hereinafter as OTF) formerly Hard Tech Group, a Michigan Company, and is governed by the laws of the State of Michigan.
Upon receipt of Customer’s Service Request, OTF will furnish service as ordered, subject to the following terms and conditions which shall govern all orders to the exclusion of any additional or different terms appearing in or on any customer order forms.
OTF provides various TV repair repair and electronic technical support services to residential and commercial interests. “We”, “Our”, or “Us” are additional references to OTF and/or any third-party service provider we contract. “Customer”, “You”, and “Your” are references to the customer obtaining services from OTF. The use of the word “equipment" shall include any and all peripherals. Use of our services, whether via our website, Internet remote support, telephonically, or on-site, whether on our property or yours, constitutes unwavering agreement to and acceptance of these Terms & Conditions of Service, an agreement, as well as any addendum(s) made with an effective or revised date equal to the date of said agreement or as otherwise defined. You agree to read this information completely before accepting services from us.
CUSTOMER RESPONSIBILITIES: You acknowledge, understand, and agree that prior to OTF performing diagnostic repairs to your equipment, you are responsible for verifying warranty status of your equipment, backing up any data, software, files, or other information that is stored on your TV, including data devices attached to the television that could be affected. Additionally, you acknowledge, understand, and agree that OTF will not, under ANY circumstances be held responsible for any loss or corruption of data and/or software whatsoever.
- Service. OTF Service refers to remedial (repair) service at the customer’s site of the IT equipment (On-Site) or at OTF Repair Facility (In-Store). The service offered is identified as Time and Material Onsite or In-Store Service.2. Payments.
PREPAYMENT REQUIREMENTS: OTF may ask for prepayment of any repair service. In the case where an assessment of the problem with your equipment is necessary, we will charge a non-refundable Diagnosis Fee in the amount posted on our website if any. Though not refundable, if we are able, and you authorize us to fix the diagnosed problem, the Diagnosis Fee will be applied as a CREDIT toward the repair of the problem. We may waive the prepayment requirements under certain circumstances without waiving our rights under this agreement. We will provide a written estimate (electronically if more convenient) to repair your issue(s) and, depending on the nature of the repair, we may list a maximum dollar amount we will charge if the estimate is based on a flat rate or hourly rate. Payment may be made by Visa®, Mastercard®, American Express®, Discover®, or Money Order, or in the case of on-site services, cash. Payment for all services may be made through our website.
ONSITE SERVICE: CLIENT agrees to pay a basic visit fee (cost varies, according to the type and model of equipment) for an OTF Tech to come to the CLIENT’s location to make the service call. In addition, for service performed in a business and/or residential setting, CLIENT agrees to pay a service charge (depending on model of the equipment) per hour thereafter for time spent by OTF at CLIENT's site. The basic trip charge is not credited towards your service charge and is due regardless of the outcome of service.
OTF does not provide billing services to clients unless billing arrangements have been previously established. Changes o cancellation in appointments should be made at least 24 hours in advance by calling (734) 728-8324. If you cancel a service call within 24 hours of appointment date and time you will be billed a minimun of $99 plus any applicable travel charge.
- Replacement Parts. In the maintenance of any product, OTF may use new, or equivalent to new, parts or assemblies for equal or improved quality. All defective parts and assemblies become the property of OTF. OTF, at its option, may request the return of these parts.
- Warranty. OTF warrants that repair service purchased from OTF will be performed in a workmanlike manner and that all parts installed in the course of such service will be free from defects in materials and workmanship for a period of one 30 days from the date of service. If any service or replacement part proves defective within the warranty period, OTF will correct the defective work and replace the defective part without charge for parts and labor.
In order to obtain service under this warranty, customer must notify OTF of the defect before the expiration of the warranty period and make suitable arrangements for the performance of service. OTF will provide corrective service at the location where the original service was performed.
OTF shall not be obligated under this Warranty to:
- repair damage resulting from attempts by personnel other than OTF representatives to install, repair or service the product unless directed by a OTF representative;
- repair any damage, malfunction, or degradation of performance resulting from improper use or connection to incompatible equipment or memory;
- provide any application software support or service involving application hardware;
- perform user maintenance or cleaning or to repair damage, malfunction, or degradation of performance resulting from failure to perform user maintenance and cleaning as prescribed in published product materials;
- repair damage, malfunction, or degradation of performance resulting from use of the product in an environment not meeting the operating specifications set forth in the user manual;
- repair any accessories; or service any product after the limit of its duty cycle has been reached, if applicable
ELECTRONIC WARRANTY EXCLUSIONS:
The warranty is 30 days for labor, 90 days for new parts, 30 days for used or refurbished parts.
Warranty does not cover the following conditions:
- Water, fire, smoke damage.
- Physical abuse like broken jack panel ports, HDMI ports and Tuner RF connection.
- Failure from defective cable box, U-Verse or satellite receiver.
- Failure from any externally connected defective device such as but not limited to: blue ray DVD, computer, VCR, DVR etc.
- Failure from lightning strikes or power company / personal power generator voltage spikes and surges.
Consumer Electronics Return Policy
- All returns must be accompanied by a valid Return Authorization number.
- All returns must be submitted within 30 days of the original shipment date. Any returns submitted after 30 days will be denied.
- Full credit, less shipping charges will be applied to all factory sealed authorized returns.
- Full credit will be applied to all defective authorized returns. (defective merchandise does not include physical abuse)
- A 20% restock fee, less the shipping charges will be applied to all opened, non-defective authorized returns.
- All unauthorized returns will be refused.
- All return requests must be submitted to customer service to obtain a proper return authorization number.
- Return requests must be submitted with the original order number and the reason for return.
- Authorized RA’s must be received by our returns dept. within 30 days of the RA number being issued.
Please confirm with us before any returns.THIS WARRANTY IS GIVEN BY OTF WITH RESPECT TO ITS REPAIR SERVICE IN LIEU OF ANY OTHER WARRANTIES, EXPRESS OR IMPLIED. OTF’s RESPONSIBILITY TO REPLACE DEFECTIVE PARTS AND CORRECT ITS WORK IS THE SOLE AND EXCLUSIVE REMEDY PROVIDED TO THE CUSTOMER FOR BREACH OF THIS WARRANTY.
5. LIMITATION OF LIABILITY. IN NO EVENT SHALL OTF BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF SERVICE PROVIDED HEREUNDER, EVEN IF OTF HAS ADVANCE NOTICE OF THE POSSIBILITY OF SUCH DAMAGES.
6. Governing Law. Purchases hereunder shall be governed by and construed under the laws of the state of Michigan. 7. Entire Agreement. This document constitutes the entire agreement between OTF and the customer concerning the subject matter contained herein.
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